Voice and Tone
Outsource’s voice is human. It’s friendly, personal, clear and simple. We do our upmost to make things as short and simple as possible. Our tone is informal but also always factual. Somewhere in the middle between businesslike and a friends chat, but it’s more important to be clear and concise than entertaining.
We don’t take ourselves too seriously and try to give off relaxing yet professional vibes when possible. But we really try to understand our customer’s problems and needs, and we listen very well to them. As the old saying goes, ‘the customer’s always right’ – and that’s not just something we just say. We mean it wholeheartedly and take it very seriously.
An example for the “Antrim cliché”: The Outsource Team is a bunch of IT & development enthusiasts that create solutions to your online security. They live hidden in a snowy forest in Antrim and they nourish entirely from chocolate.
We would prefer to be friendly but not act like we are speaking to a friend, not using slang and colloquial words or terms. We want to be approachable but also respectful, professional and helpful – without doing this in a condescending demeanour.
We do not want staff to say “wise up”, “that’s crap” or use profanity, either in spoken conversation or any other means of communication e.g. e-mails.
Love what you do
We at Outsource love what we do. We take a great deal of care in the selection and addition of each and every staff member, we want all of our staff to be happy productive team members with a real passion for the industry. This is an important part of our work ethos.
Each member of the Outsource will have a fantastic work ethic as well as that individual personality that makes them unique to us and our customers.
Work ethic is a value based on hard work and diligence. It is also the belief in the moral benefit of work and its ability to enhance character.
We don’t imitate or copy others. We’re successful by being different, energetic, and visionary. We want our customers to choose our solution because it not only covers their requirements but also because they see the passion and creativity in our personality.
The Outsource Hand
Doing stuff that makes us happy is important to us. We experiment a lot and encourage creative minds & ideas at all times. It helps us to find the best and quite often completely new solutions for a problem.